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BANCO BHD
Banco BHD Reinvents Its Customer Experience with Strapi
Banco BHD is a leading bank in the Dominican Republic, offering a wide range of financial services to both personal and corporate customers. Its team uses Strapi to improve the digital experience by providing a more engaging customer journey and increasing lead conversion rates.
- 180+ Pagesimproved
- 5 Monthsto go-live
- Future-ProofA modern and flexible platform
Look at this StrapiConf talk on how DFX5 enabled Banco BHD's improved customer experience.
Efficient Content Management with Strapi
Banco BHD recognized the need for a modern, scalable solution to improve the customer experience and increase lead conversion rates. To begin its digital transformation journey, the bank entrusted DFX5 with building a platform for its marketing team. DFX5, an official Strapi Solution Partner, provides software development and technical consulting services. Its expertise in financial services has made it a go-to option for banks and insurance companies.
With DFX5's assistance, Banco BHD sought to reinvent its customer experience using Strapi. The end result was a robust and scalable website for customers, and a headless CMS for the marketing team to efficiently update and curate content.
With DFX5's assistance, Banco BHD sought to reinvent its customer experience using Strapi. The end result was a robust and scalable website for customers, and a headless CMS for the marketing team to efficiently update and curate content.
Banco BHDs Architecture for the Future
Banco BHD has chosen Strapi's open-source headless CMS for its digital transformation after evaluating four different CMS options. By using Strapi, DFX5 can provide automatic updates to Banco BHD's users without the need to wait for backend operations to complete. They have also utilized the Strapi Media Library to organize all media, which is supported by the AWS S3 bucket and served through CloudFront. In addition, Banco BHD has established external integrations that handle content export and import between environments, and they use Mellisearch for word search within the application.
For the frontend, they have chosen Angular. The deployment is done using the AWS cloud and the AWS Fargate service that pulls in a Strapi docker image from a repository. Banco BHD is also using the postgres RDS database in a private subnet, with configurations fetched from environment variables of AWS Fargate. This approach provides better maintainability, security, and scalability to Banco BHD.
For the frontend, they have chosen Angular. The deployment is done using the AWS cloud and the AWS Fargate service that pulls in a Strapi docker image from a repository. Banco BHD is also using the postgres RDS database in a private subnet, with configurations fetched from environment variables of AWS Fargate. This approach provides better maintainability, security, and scalability to Banco BHD.
Role-based Access Control (RBAC) and Audit Logs for the Enterprise
Due to the large number of users at Banco BHD, they created different roles and assigned them to each user based on their specific needs. Strapi allows Banco BHD to grant custom roles to each user, ensuring that they only have the authority to perform their assigned tasks.
Furthermore, Banco BHD utilizes Strapi's Audit Logs to search for any changes that occur throughout the applications. All changes are clearly listed in the Audit Logs, providing users with a comprehensive overview of the application's history.
Furthermore, Banco BHD utilizes Strapi's Audit Logs to search for any changes that occur throughout the applications. All changes are clearly listed in the Audit Logs, providing users with a comprehensive overview of the application's history.
Build Real-Time Pages using Strapi Dynamic Zones
DFX5 built several collection types and single types backed up with reusable components that they use for various Banco BHD use cases.
The team focused on building dynamic pages and linking them to specific pages on the BHD website. They created a variety of templates to serve different purposes. For instance, if they needed to add a product card to a certain section of the webpage, they could do so in a few clicks.
The team focused on building dynamic pages and linking them to specific pages on the BHD website. They created a variety of templates to serve different purposes. For instance, if they needed to add a product card to a certain section of the webpage, they could do so in a few clicks.
"It's so easy to build real-time pages using the Strapi dynamic zone component."
Azher Aleem, Software Development Engineer![]()
Easy Customization with Pre-build Plugins
Azher values Strapi's customization capabilities. One of the use cases he focused on was integrating applications via search. For instance, if a user typed in a keyword in the search box on the website, all relevant Single Types would appear as options. To achieve this, DFX5 uses a pre-built search plug-in called Mellisearch. With this integration in Strapi, they can select common search words and change search criteria, such as changing the heading on a particular card.
"Strapi has so many awesome features which exceeded our expectations. It's highly customizable, and easy to integrate plugins.”
Azher Aleem, Software Development Engineer![]()
Easy and Flexible Content Management with Strapi
By adopting Strapi, BHD Banco was able to manage and deliver content across multiple platforms with ease and flexibility. The bank benefited from:
- Quickly building dynamic webpages
- Using integrations and plugins within Strapi
- Improved search capabilities for end users
- Granular permissions with role-based services
- Quickly identifying problems via audit logs
- Quickly building dynamic webpages
- Using integrations and plugins within Strapi
- Improved search capabilities for end users
- Granular permissions with role-based services
- Quickly identifying problems via audit logs
"We are very happy with the results. We have gained a modern and flexible platform for the work that we do. We look forward to continuing to develop and expand our knowledge with Strapi."
Julio Amaurys, Digital Marketing Manager![]()
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